Privacy Policy

West Concord Board & Lodge ("we," "us," "our") operates this website at mnsober.living. This policy explains what information we collect when you visit this public website or use its contact form, how we use it, and the choices you have. It does not cover the separate resident and staff portal (reached via the "Resident login" / "Staff login" links) — that system involves different, more sensitive information governed by the admission and employment agreements each person signs directly with us, not this page.

Information we collect

Information you give us. If you submit our contact form, we collect whatever you enter: your name, organization (optional), email and/or phone number, the category you select (referral partner, prospective resident, family member, other), and your message.

Information collected automatically. When you submit the contact form, we also record your IP address, browser/device information, and the time of submission. This is standard practice for spam prevention and recordkeeping, and is tied to your submission — we don't track your browsing across the rest of the site.

Cookies. This site uses only the cookies necessary for it to function — a session cookie and a security (CSRF) token that protects the contact form from forgery. We do not currently use advertising or analytics cookies. If that changes (for example, if we add Facebook Pixel or a similar tool), we'll update this policy to describe it before doing so.

How we use your information

We use contact-form submissions to respond to your inquiry, route it to the right person on our team, and keep an internal record of referrals and inquiries. We do not use this information for advertising, and we do not sell it.

Who we share it with

We don't sell or rent your information to anyone. Your submission is delivered to our staff by email (via our email service provider, solely to deliver that message) and logged internally so we can follow up. We may disclose information if required by law, or to protect the safety of our residents, staff, or the public.

How long we keep it

We keep contact-form submissions as long as reasonably useful for following up and for our own records — generally no longer than a few years unless it becomes part of an active referral or admission. You can ask us to delete your information at any time (see "Contact us" below).

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, by reaching out using the contact information below. If your inquiry led to an active referral or admission process, some records may need to be kept for our own compliance and operational needs even after a deletion request.

Children's privacy

This website is not directed at children, and we do not knowingly collect information from anyone under 13.

Security

We use reasonable technical and organizational measures to protect the information you share with us. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the date at the top of this page.

Contact us

Questions about this policy, or a request to access, correct, or delete your information:

West Concord Board & Lodge
520 State St, West Concord, MN 55985
612-816-0305
hello@mnsober.living